No matter what the overarching goal, each organization and every situation will drive their own specialized requirements, and to be effective services must be customized. My diverse background including Business Process Management (BPM), Business Process Reengineering (BPR), Operations Excellence, and Program Management with experience across multiple functions and industries have made me uniquely qualified to provide these kinds of flexible and culturally-aligned services.
Please contact me to discuss your specific requirements, or check out these general service categories for additional information:
Different objectives require leadership in different ways – the “objective outsider” guiding a project team, an acting functional manager spearheading change within an existing group, or hundreds of other unique requirements – but all require leadership. Whatever your need, I bring a successful track record of more than 12 years providing motivational leadership and performance management to diverse, cross-functional teams of 2 to 50 or more, with or without a formal reporting relationship.
Coaching & Mentoring
Like leadership, coaching and mentoring can take many forms: with a dedicated resource or provided in tandem with other services, working 1:1 or with a group, focusing horizontally across a specific level of the organization or vertically within a function. I’ve delivered coaching for over 10 years, including 3 years in a dedicated role working with US civil service employees on Tinker Air Force Base, and have experience with front-line to executive leadership on technical and process guidance, performance management, and soft skills development.
Training & Development
Investment in personnel through training and development is one of the most positive and powerful strategies an organization can follow – but it can also be a huge expenditure with little return if not implemented properly. Critical activities like leadership development can become check box exercises; we buy a program or run a course and require everyone to attend. While the program may be excellent unto itself there is often no alignment to the organization’s values (stated or demonstrated), evaluation systems, or larger strategy. I bring experience in classroom and on-the-job training design and delivery, but more importantly can help align that training to appropriate business systems and culture to ensure your investment is realized.
One of the most undervalued skills in business today (and as a result, a key driver of lost organizational potential) is the ability to direct and translate the knowledge, capability, and strength of diversity in a room to meaningful and valuable outcomes. We’ve all seen – or worse, been part of – initiatives that had many “good conversations” but ultimately accomplished very little, or meetings that never leveraged the potential of their attendees. I bring over a decade of facilitation experience, regularly utilizing this approach within my leadership and coaching styles, have trained with the International Association of Facilitators (IAF), and can help to generate deliverables and improve realization of the talent already involved with your projects.
As much as we may rationally understand and acknowledge a requirement for change, it can still present significant challenges to performance and become a source of stress for many personnel in the organization. With over 10 years of experience in improvement and compliance projects, business transformations and turnaround initiatives under various methodologies, I understand the change process as well as the impact of deployment strategy to how it is received. I can help to properly structure involvement, training, and communication systems to provide sources of continuity and stability amidst change initiatives.
Quality & Audit Programs
John Ruskin said “Quality is never an accident. It is always the result of intelligent effort.” We will not improve or even sustain the quality of our products or services – and by extension, the success of our organization – without a focused and ongoing commitment. I’ve held multiple quality roles in my career, including Quality Inspector, Internal Auditor, and Quality Systems Manager over a 12 year period in highly regulated aerospace and food manufacturing industries. I’m familiar with QA/QC design and deployment, including documentation control and audit programs to keep your new or existing products and processes on track.
Operational Process Controls
To improve we need to measure, and the right measures will drive the right behaviour. It seems obvious, logical, maybe even easy. Then you end up stuck on a plane, sitting on the tarmac for 2 hours because returning to the gate will hurt a KPI but leaving customers to sweat will not. Then you start to see these examples everywhere… great intentions that have unfortunately driven negative outcomes. Design of metrics and process controls requires careful consideration of all potential outcomes, and the use of balanced scorecards and cascades to understand when pushing one aspect too far begins to hurt another. I’m passionate about OPC both as a means to achieve improvement and a critical aspect of sustaining that improvement, and have found them to be one of the best mechanisms for long-term integration of greater ownership and capability into a team.
From articulation of the organization’s vision and mission to the creation of a plan to fulfill that mission to the organizational structure supporting that plan, your strategy provides the framework and guidance for all activities within the organization. Whether you’re in need of a blank-page planning session or identifying core values in support of a talent management system, I can provide structured workshops and facilitated discussion to help determine, capture, and accurately convey your strategy.
Program Design & Deployment
Where applicable, combining several of the above elements into a comprehensive program with specific goals and deliverables will help create a natural integration between the services and organizational infrastructure involved. Some of the programs I’ve developed through this approach are: Management Operating Systems, Sales & Operations Planning (S&OP) cycles, Lean Management Systems, and Leadership Development Programs.
Project, Program, Portfolio Management
If initiatives are already identified and your need is organization and strategic alignment of multiple projects and/or programs, I can help. From simple control systems and reporting to full PMO establishment, I’ll provide the experience and oversight required to monitor, guide, control, and ensure project success.
For more information on services and availability, contact me for a free consultation.